Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: thirumalai2k on December 05, 2007, 09:33:01 AM
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Hi All,
Can anyone Pls help me in getting my UCS started ..
We are deploying a multimedia environment and trying to test a sample chat application.
During the process,we found out the UCS cannot be started and it is dependent on a DAP application,connected with DB.
After configuring the DAP with MSSQL DB in our machine we could see that JDBC info in the DAP connection properties needs to be checked and DBserver info field should be left blank.
Even after configuring all these options we are facing issues in starting the UCS . On refering to the logs we could find out,
com.genesyslab.icc.api.contactserver.ContactServerException: DataAccessPoint registration failed
Caused by: com.inet.tds.ao: Instance 'db_ucs' on host 'CR2CONVRU04' not found.
We couldnt intepret wht the logs exactly mean by the above statements.
I would be very much thankful if anyone can help us in getting this resolved
Thanks,
Thiru
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Is the DBServer installed on the computer called CR2CONVRU04? If not that is your error and would check your hosts definition.
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I would verify your DBMS name in your DAP configuration, if thats correct then you may need to check your DNS or add a host entry for the host you refer to. When using JDBC there is not actually a DB server used, so it is purely dynamic based on the database information.
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If you use version 7.2 of statserver it poses problems I install version 7.5 is better
Thank's