Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: eferreyra on September 27, 2007, 05:39:41 PM

Title: Extension status when off-hook
Post by: eferreyra on September 27, 2007, 05:39:41 PM

Hi, when using analog phone, and i pick up the tube, i receive an event EventOffHook but the extension status still is ExtensionTeleStatus.tseRegistered until i dial

There is any property in the Activex interface for know if im on-hook or off-hook ?

Thanks!

Title: Re: Extension status when off-hook
Post by: cavagnaro on September 27, 2007, 06:49:11 PM

There are a lot of limitations on analog phone sets...i don't think that is possible

Title: Re: Extension status when off-hook
Post by: eferreyra on September 28, 2007, 11:38:30 AM

ok, is not a big problem, just i enable agent ready/not ready button when the extension is ExtensionTeleStatus.tseRegistered, otherwise will fail, but with the analog phone off-hook also fails, just i dont have how to get the status.

Of course i can have my own hook status and switching by the events...