Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Steph on August 13, 2007, 01:57:53 AM

Title: question: how to use communication dn
Post by: Steph on August 13, 2007, 01:57:53 AM

Hello from NY where neither the city or poor me can get any sleep!

I see there is a communication dn which is used by ocs and I recall reading somewhere that communication DN can also be used by third-party products. Can someone please show me how to do it? Genesys site doesn't have anything concrete on it. VB or C# if possible.

Party on!

--Steph

Title: Re: question: how to use communication dn
Post by: cavagnaro on August 13, 2007, 02:06:25 AM

seeks for the code in the forum. also you should read the OCS documentation.
BAsically you need to monitor this DN and your App will start receiving events and you can send them too.

Title: Re: question: how to use communication dn
Post by: bublepaw on August 13, 2007, 06:45:20 AM

If You have access to Platform SDK You can also use class OutboundServerProtocol inside Genesyslab.Platform.Outbound.Protocols namespace -> but it only works for campaign control

Title: Re: question: how to use communication dn
Post by: victor on August 13, 2007, 08:04:46 AM

Steph,

there are several ways to do it. I suggest using basic UserEvent with messages passed inside user-data. Have you tried doing this?