Genesys CTI User Forum
Genesys CTI User Forum => Genesys-related Development => Topic started by: Peter on August 09, 2007, 04:26:03 PM
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Has anyone ever experienced a problem with sdk not receiving events from t-server after a long period of inactivity?
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Which version Java or .Net? In our enviroment .Net version works for 7 to 8 hours without any problem. Did You chcek TServer log to see if it is sending requests ?
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Java SDK version 7.2.000.17 and it is really strange. Not only do I stop receiving events, but LoginRequest following the RequestRegisterAddress does not reach T-Server. This cannot be a network problem, once it starts, every time only RequestRegistered gets through and RequestLogin mysteriously vanishes. It usually works fine for hours beforehand, I doubt that problem lies with my code or network and is intrinsic to SDK.
Has anyone noticed this?
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Peter,
Are you able to reproduce the issue and put TServer's log here?
If there are any firewalls or routers doing NAT between your application and TServer I would check configuration of these. I do remember a case we had in the past. The firewall was dropping the connection after several hours but only one side of the connection (firewall - client) was dropped while the second one (config server - firewall) stayed "connected". That led to situation when maximum allowed (by OS) connections to ConfigurationServer were used so nobody could connect to it.
René
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Thank you all for your comments. The problem was resolved by adding addp to it. I got the idea after reading some other posts at this forum.
Thank you so much!
Peter