Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: tkardaridis on May 21, 2007, 02:50:04 PM

Title: I need a Sample Code on Rescheduling an Outbound Call
Post by: tkardaridis on May 21, 2007, 02:50:04 PM

Hello,
I am new on this forum but not on Genesys. I had develop two months ago a softphone and now i have to implement also Rescheduling Outbound Call. I create a KeyValueCollection with the required parameters.
I don't know two things.

1. How should i retreive the GSW_RECORD_HANDLE in order to attach it on the KeyValueCollection? From where can i find it? Does it exists on the AnswerCall and How should i found it?

2. Which Request should i use in order to fire the Request on T-Server in order to Reschedule the Call?

Any sample code would be very very helpfull.


Thanks

Thomas

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: cavagnaro on May 21, 2007, 07:01:19 PM

The record handle arrives on the Event_Ringing for example.
It will be a good idea that you add a eventlog object so you can see all what happens on your DN.
To reschedule just send the event any time with the required format.
Search here, there a couple of codes for examples

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: victor on May 23, 2007, 07:51:50 AM

There is a sample VB application with source code that I have posted here a while back that will do just that. Take a look at it because it should cover most of your questions. Please tell me if you cannot find it and I will upload it again.

Needless to say, please ask questions about the source code, if something seems weird :) (Please remember that I put it together in less than an hour, so please do not expect it to work perfectly in a full production environment!) ;)

Best regards,
Vic

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: tkardaridis on May 23, 2007, 01:37:30 PM

Thanks a lot for your replies. Victor i cannot find the sample VB application. Could you please upload it again and send me the url i can download it?


Best Regards,

Thomas

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: cavagnaro on May 23, 2007, 04:48:11 PM

search for visual + basic + code it's not a file, it's plain text.

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: victor on May 24, 2007, 10:23:59 AM

Ok, here we go - I put together something for you - I did not have time to play with date/time yet, but all you need to do is add the time field and you are set.

This application will let you login.logout, join/leave campaign, ask for the next record, enter the data, update the status of the record.  So, what you need to do is just one more field for date :)

Needless to say, please re-write it to make it more useful for you - I only spent about 15 minutes on it.

I will try to play with the date tomorrow if you need more help :)

Best regards,
Vic

Title: Re: I need a Sample Code on Rescheduling an Outbound Call
Post by: victor on May 29, 2007, 01:35:24 AM

Hi,

did you have any luck with GIS reschedule? I did not get a chance to install or play with it so far. :(
Did you manage to do it on your own?