Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Remits on May 14, 2007, 09:32:17 PM

Title: Problems marking call as done with Agent Desktop AIL 7.2
Post by: Remits on May 14, 2007, 09:32:17 PM

Hi All,

I am using the AIL 7.2 and I am having some problems marking my call done in an outbound campiagn.
I have the record_processed = true, so when I have the agent select there call_result and manually mark the call as done.  I've notice that when I look at the OCS log for the client that was just processed it does not get updated, until the agent has either set himself to ready or has logged off.  I am expecting that once an agent has marked a call done...ie: interaction.markdone() that the client information gets released and OCS updates the call_results. 

Can anyone offer any advice to what I might be doing wrong.  If I need to provide more info, let me know what....I am new with Genesys.

Thanks,

Title: Re: Problems marking call as done with Agent Desktop AIL 7.2
Post by: chadpuppy on May 15, 2007, 02:16:25 AM

Hi Remits!

I can help you if you post tserver and ocs logs to look at. Please keep them neat and simple.
My guess is that it is wrap up time but need to made sure.

Chad
[hr]

Title: Re: Problems marking call as done with Agent Desktop AIL 7.2
Post by: Remits on May 15, 2007, 07:33:20 PM

Thanks for your help Chad....
I figured out what I was doing wrong.  I was using the wrong method.
I didn't realize I should be using markprocessed() for outbound calls as oppose to markdone.