Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: daveg on April 26, 2007, 09:10:35 AM

Title: How do I see Outbound "No ringback tone" in CCPulse?
Post by: daveg on April 26, 2007, 09:10:35 AM

Many outbound / CPD statuses are available in CCP (eg SIT Intercept), but not "No Ringback" is there a way to see this in CCP?

DaveG

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: mark on April 26, 2007, 10:12:25 AM

Interestingly the 7.2 documetation for this error still states 'For future use' yet it has been being used since pre 6.5 from what I remember!

I am thinking that you could create a filter in statserver based on KVP Key: GSW_CALL_RESULT Value: 37, then report on this in CCPulse.

Mark

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: daveg on April 27, 2007, 09:00:27 AM

Thanks, useful suggestion. I'll get it tested.

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: daveg on May 02, 2007, 09:54:20 AM

It turns out there is a stat available:
[CampNoRingBack]
Category=TotalNumber
MainMask=DialNoRingBack
Objects=CallingList, Campaign, CampaignCallingList
Subject=CampaignAction

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: mark on May 02, 2007, 01:42:22 PM

Interesting, we dont have that stats as standard. I will make sure it is added for when we roll out Outbound!

Good find :]

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: WASPFCCWA on May 16, 2007, 02:08:05 PM

Can anyone give a newbie guide as to how this can be added to the stat server?

I know this is a stat type that needs creating, but am unsure what the process is.  I believe the Data Modelling Assistant requires CCA Templates created for historical association as well.

And For your information to count transfer errors you can use the following:

[CampTransferError]
Category=TotalNumber
MainMask=DialTransferError
Objects=CallingList, Campaign, CampaignCallingList
Subject=CampaignAction

Thanks,

Wasim

Title: Re: How do I see Outbound "No ringback tone" in CCPulse?
Post by: victor on May 16, 2007, 03:36:58 PM

Please do not flame me if I did not understand your question, but the way you add the stats to statserver is:

1. in Configuration Server click on your StatServer
2. Go to Options
3. you will see a myriad of things in there
4. click on white little icon that means new
5. set it to CampTransferError and press OK
6. you should be back to the options with a lot of keywords in it
7. find CampTransferError and click on it
8. you should go inside it and have no options inside
9  click on new and add Category for name and TotalNumber for value
repeat the same for the rest.

Of course, there is a MUCH easier way -

after you open StatServer and go to Options, there is a little icon that allows you to EXPORT the options - click on it and save it (beware of different types of files you can save it as - some of them are binary - you want the one you can open with Notepad... I think it was .cfg)

Open the file you exported with Notepad and copy-paste your new statistic AS-IS to the end of the file and save

Go back to StatServer->Options and then click on the icon that allows you to Import a file. Select the file you just modified and voila! You should have it in.

You might need to restart StatServer to get stats working and then reconnect DMA... Thats it :)

Vic