Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sy278 on March 09, 2007, 02:11:25 PM

Title: Custom stat threshold
Post by: sy278 on March 09, 2007, 02:11:25 PM

Hi Guys,

I have two stats, Total calls entered and total calls Force disconnected, these stats are formed by DN Groups, is there anyway I can create a threshold to apply a colour to the number of force disconnects when it is a certain percentage of the total calls entered?

Title: Re: Custom stat threshold
Post by: catanirex on March 09, 2007, 02:38:45 PM

If you add a new stat in the CCP template using the formula Total calls entered/total calls Force disconnected, the you should be able to add thresholds on the new stat when it is above/under your limit.
Hope this helps!

Title: Re: Custom stat threshold
Post by: sy278 on March 09, 2007, 02:50:46 PM

how would I do this?

As I have a view with a DN Group called CC Overall and another view with a DN Group called FD, and I need to do a calculation based on the number of calls entered against each of these.