Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jim on January 01, 1970, 12:00:00 AM
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Hello,
Lucent G3 and Genesys 5.1
If the softphone is used to request after call work while a call is in progress with attached data, a filter on after call work time against that data will work.
If the physical phone button is used to request after call work while a call is in progress with attached data, the filtered after call work time stat increments even if the filter condition is false.
Has anyone had this issue and found a solution?