Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: elwan on March 05, 2007, 03:36:51 AM

Title: Daylight saving
Post by: elwan on March 05, 2007, 03:36:51 AM

Hi All,
If I have a list of operational hours based on certain states and then there is a daylight saving time to be implemented. Would the timestamp of a call be reflected on the new time?
Thanks.

Title: Re: Daylight saving
Post by: tony on March 05, 2007, 11:13:47 AM

Ah, well, that depends...

Do you have multi-site and/or multi-TServers and do your TServers have the timezone settings applied?  Are you cross-timezone in any centres?

I think this question has been adequately answered in the past, if the Search button on this Forum works as it should, you might find what you are looking for there...

Tony