Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aniruddha_gs on February 27, 2007, 10:14:21 PM

Title: Error 600
Post by: aniruddha_gs on February 27, 2007, 10:14:21 PM

I am getting error 600 in between transfers.  The error description that I get from Tserver is
Error 600: Invalid Number/Domain;
I am aware that softphone would show error 600 when an agent is entering an invalid ACD but that should only be during the logging phase.  I am using Avaya switches.
I dont have any idea what this error means or other why it is thrown between transfers.  Any inputs regarding this error would be helpful.

Title: Re: Error 600
Post by: ecki on February 28, 2007, 01:41:47 AM

Hi,

Well, there could be serveral issues. The best would be you post here the log file. But post only relevant part of it.

E.

Title: Re: Error 600
Post by: aniruddha_gs on March 09, 2007, 05:25:52 PM

I have attached the logs in case anyone gets a chance to look into it.
8/3/2006 4:44:17 PM; Debug; SoftPhone; TLine1_TEventReleased; Call released on Line 0. ConnID 00b4015c289bbe85;
8/3/2006 4:44:17 PM; Debug; SoftPhone; buildAndSendMessage; Message Sent: CALL_HUNG_UP;
8/3/2006 4:44:17 PM; Debug; SoftPhone; TLine1_TEventReleased; Call released on Line 1. ConnID 00c8015bb1dc7145;
8/3/2006 4:44:17 PM; ERROR; SoftPhone; TConnection1_TEvent; Error 600: Invalid Number/Domain; SIT - Ineffective other;