Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Lorenzo on October 30, 2006, 01:27:18 PM

Title: History of deleted agents
Post by: Lorenzo on October 30, 2006, 01:27:18 PM

Hi,
Do you know if, in Genesys V7, we can easily see the history of the agents that were created and then deleted or put into the "disabled" state ?
Can this information be requested in the config database ? For example in the CFG_PERSONN table or do we have to review the config server logs ?
I also see some files "histlog_116199806754000.rtl". Can we use these files to search this kind of information ? (I saw the names of agents in it).

Thanks in advance

Title: Re: History of deleted agents
Post by: IanDS on October 30, 2006, 07:03:25 PM

Using the management layer you can have any changes in config reported to the log database.
In SCI you can then view all of the changes in the audit area.

or you could go through the config log  ;D

Title: Re: History of deleted agents
Post by: tony on October 31, 2006, 03:14:54 PM

You can see the history of deleted Agents in WfM... ::)

BTW, the history log is an internal log, used by Genesys as a back-up/syntax check if it ever falls over... Not really inteded to be searchable...

Tony

Title: Re: History of deleted agents
Post by: gerang on July 17, 2024, 01:22:43 PM

Hi, sorry for upping that very old subject. We are using Genesys 8.5 and we are used to disable agents that are gone, mainly for reactivation if they come back or for historical reporting. We now have lots of disabled agents and we are wondering how we could delete agents disabled since 2 years ago for example. All agents are not in our WFM and no log are archived so long so do you know if it is possible in database or another way to get that information ?

Regards, Gerang

Title: Re: History of deleted agents
Post by: hsujdik on July 17, 2024, 08:34:11 PM

Hi, gerang,

If you have Genesys Info Mart, you can check the table "GIDB_GC_AGENT" where STATE = 2 (which means disabled)
On that table, you will have a column called LastChange, which informs when the last change was done to that agent.

Title: Re: History of deleted agents
Post by: gerang on July 18, 2024, 03:09:46 PM

Hi hsujdik (or Jush ?) how are you ?

Thank you for your answer, I confirm this is exactly what we needed :)

Regards, Gerang