Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Josee on January 01, 1970, 12:00:00 AM
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Did some one experiment a way to tell a client how long he will have to wait before his call will be take by an agent ?
In the strategy,IVR ?
Which statistic ?
Do we have to create a new one ?
Do we have to build a new process ?