Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dubsky on April 08, 2025, 08:50:48 AM

Title: Third party application not getting audit event from Config server
Post by: dubsky on April 08, 2025, 08:50:48 AM

Third-party applications are not getting audit events from the Genesys Engage Config server.
what are the required permissions for that? As I noticed if I assigned a Super Administrator role to user that i am using in third party application to get the audit event, in that case, third-party application is getting the audit event from the Genesys Engage Config server.

But if i remove the Super Administrator role from the user and assign only read access in that case Third-party application is not getting audit events from the Genesys Engage Config server.

Please help us to identify what are the minimum required permissions so that the Third-party application will be able to get audit events from the Genesys Engage Config server.

Title: Re: Third party application not getting audit event from Config server
Post by: cavagnaro on April 09, 2025, 03:17:11 PM

I guess the user that is registered to your app needs permissions over the other apps. Read at least. Otherwise won't have access to them

Enviado de meu SM-S918B usando o Tapatalk

Title: Re: Third party application not getting audit event from Config server
Post by: dubsky on April 15, 2025, 05:22:01 AM

If we assign either a Super Administrator or Administrator Role to the user, in that case, the third-party application receives the audit event.

But in production, we can not assign a Super Administrator or Administrator Role so can you please help me to figure out what permissions are required for the user so that third-party application receives the audit event?

Title: Re: Third party application not getting audit event from Config server
Post by: Kubig on April 16, 2025, 11:45:14 AM

System role does not help on this?