Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on March 27, 2025, 08:14:25 AM

Title: Softphone audio delay
Post by: victor on March 27, 2025, 08:14:25 AM

Hi, has anyone measured the audio delay introduced by Genesys softphone? We are measuring about 80-120ms per endpoint, which seems to be pretty high. We tried switching PCs but the audio delay seems to be pretty much within the same range. Has anyone else looked into it?