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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesyslearner on February 17, 2025, 11:48:14 AM

Title: Configure SIP Collector for Monitoring Voice quality
Post by: genesyslearner on February 17, 2025, 11:48:14 AM

Hi Experts,

I have been working on gathering voice quality metrics for each call made via Genesys SIP Endpoint. Although there is a documentation to support we can use publish/collector model via setting in SipEndpoint config file.

Producing RTCP Extended Reports:
https://docs.genesys.com/Documentation/SESDK/9.0.0NET/Developer/ConfiguringforNET

But the part which i am not able to understand is collector. Is it a Trunk DN or a different application altogether? Can someone please suggest?

Thanks
Aayush

Title: Re: Configure SIP Collector for Monitoring Voice quality
Post by: cavagnaro on February 19, 2025, 09:44:57 AM

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