Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fonadain on August 12, 2024, 12:37:58 PM

Title: Implementing a Self-Service IVR for Improved Customer Experience
Post by: fonadain on August 12, 2024, 12:37:58 PM

Our organization is looking to enhance customer satisfaction by implementing a robust self-service IVR system. We're currently using [Genesys product, if applicable].

We're seeking advice on:

Best practices for IVR menu design and navigation
Effective use of speech recognition and natural language processing
Strategies for handling complex customer inquiries
Integration with CRM systems for personalized interactions
Metrics to measure [url=https://www.fonada.com/office-ivr-solutions/]IVR[/url] performance and customer satisfaction
We're interested in learning from other organizations' experiences and challenges. Any insights or recommendations would be greatly appreciated.

Title: Re: Implementing a Self-Service IVR for Improved Customer Experience
Post by: cavagnaro on August 13, 2024, 05:08:10 PM

For that you can hire someone to act as a consultant. There are many topics on this and scenarios. Also, it is not a good thing to disclosure such complex topic on a forum. We can discuss ideas or issues you may have, but with your input. What you ask for is a project.

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