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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mahmoud.islam on May 27, 2024, 11:37:31 AM

Title: Confserv stopped working
Post by: mahmoud.islam on May 27, 2024, 11:37:31 AM

Hello Guys, hope all is great,

I have a weird behavior regarding the confserv, as it sometimes I suddenly can't login to application although the confserv is started normally and shows no warning in SCI.

Each time it is solved by "restarting" the confserv and I can not detect on the confserv logs the RCA as it shows only authentication errors from the failed login attempts, and also SCS logs do not show any errors or exceptions

So, how can I detect the reason behind it? or where?

Title: Re: Confserv stopped working
Post by: cavagnaro on May 27, 2024, 10:09:19 PM

But what error do you exactly get?
You say RCA...? What is it? Or is it LCA?

I have seen errors with limit of tcp connections, if you have AD or radius, those servers could be also the problem, slowing or not enough capacity...

Try do describe a little more of your issue.

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