Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: drewdavis on April 03, 2024, 09:13:42 AM

Title: Receive CTI data from PBX transfer using Genesys CTI
Post by: drewdavis on April 03, 2024, 09:13:42 AM

Hi,

I have a customer who wants to initiate a transfer from their PBX to a hosted IVR system on PlumVoice. As part of the transfer they want to deliver relevant data using Genesys CTI. Is there a way for PlumVoice to receive this data and make it available to my vXML scripts as variables? thanks!

Title: Re: Receive CTI data from PBX transfer using Genesys CTI
Post by: Kubig on April 03, 2024, 10:14:08 AM

You can send data via SIP headers or use UUI in case of it is supported by IVR system

Title: Re: Receive CTI data from PBX transfer using Genesys CTI
Post by: CTIGuy on April 03, 2024, 07:24:49 PM

for Genesys CTI you say Genesys TServer? ¿This system is TDM or SIP?
In the past, I make integrators for any systems. You can make this.

If you system use SIP and you use TServer SIP, you could use the HEADER from the SIP signaling.
all the TLib userData could be translate to SIP HEADER in real time.
Check if you IVR could read the HEADER from the SIP INVITE.