Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Filipe on August 14, 2023, 03:49:29 PM

Title: WDE Plugin eServices Pre-written Standard Responses
Post by: Filipe on August 14, 2023, 03:49:29 PM

Hello,

I currently need to write a WDE plugin to fetch the data from eServices from inside my plugin. My customer runs multiples communication plugins, to send messages over SMS and WhatsApp and this section stores the fast answers to its clients, so the agent won't need to type it by hand. How can I get the data from this section within my plugin code? Thank you in advance.
https://docs.genesys.com/Documentation/ESDA/latest/ESMgr/KMwelcome

(The data contained within these category trees: https://docs.genesys.com/images/6/65/EsMgr852_interface.png)
[img]https://docs.genesys.com/images/6/65/EsMgr852_interface.png[/img]

Title: Re: WDE Plugin eServices Pre-written Standard Responses
Post by: RobertH on June 08, 2024, 07:38:45 AM

Did you manage to make this work?