Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: genesys_kumar on October 06, 2022, 03:12:21 PM

Title: How to set default Disposition
Post by: genesys_kumar on October 06, 2022, 03:12:21 PM

Hi,

I'm looking for an option how to setup default disposition code when mandatory disposition is disabled in WWE.

I searched the doc shows no option, can someone please help with option details


Thanks,
Kumar

Title: Re: How to set default Disposition
Post by: hsujdik on October 06, 2022, 03:18:49 PM

On the Business Attributes Values inside your Disposition Code Business Attributes, mark the checkbox "default" for the value that you want to be the default

Title: Re: How to set default Disposition
Post by: genesys_kumar on October 06, 2022, 03:32:20 PM

I tried it.  But i don't see that default disp attribute value is selected in WWE interaction window.  So it is not attaching to the interaction after we end the interaction

Thanks,
Kumar