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Genesys CTI User Forum => Genesys-related Development => Topic started by: genesys_kumar on May 11, 2022, 03:15:34 PM

Title: GWS API/Query to read all Business Attributes
Post by: genesys_kumar on May 11, 2022, 03:15:34 PM

Hi,

I see an issue displaying disposition code view in WWE, after checking console log i see GWS not able to read the disposition Business attribute.  It read some default BA's.  But same working with different environment.

Query: <gws api>/api/v2/groups?type=dispositions&fields=*

So this query pulls/ready all BA's or is it specific the group assigned to that agent?

any idea please, i see all BA's configured with adequate permissions.

Thanks,
Kumar

Title: Re: GWS API/Query to read all Business Attributes
Post by: hsujdik on May 11, 2022, 06:39:27 PM

Using Configuration Manager, GA, or GAX: on you dispositions Business Attribute annex tab, include the option htcc\contains = dispositions

Check this page, on the topic "API Design":
https://docs.genesys.com/Documentation/HTCC/8.5.2/API/HierarchicalDispositionsAPI

Title: Re: GWS API/Query to read all Business Attributes
Post by: genesys_kumar on May 11, 2022, 06:57:49 PM

I have section created in all disposition BA.