Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Alex99 on December 07, 2021, 01:47:52 PM

Title: Application installed account change/update
Post by: Alex99 on December 07, 2021, 01:47:52 PM

Hi All expert Here,
 
      Is there any way we can change the account used to install the applications. I've installed most of engage applications using default account. Now due to security reason, I need to use the new account for all the installed applications. Since all the applications are up and running and already used by user, re-installation is not an option. Need to know how to change the installed account without impacting the production. Please advise if there's a way?

Thanks!

Title: Re: Application installed account change/update
Post by: hsujdik on December 07, 2021, 09:11:59 PM

As far as I know, any user that has Read+Execute permissions on ITCUtility application and read+write permissions on the Applications folder under the Enviroment tenant can install applications.

If an user is member of Administrators or Super Administrators groups they probably have the appropriate permissions.

Title: Re: Application installed account change/update
Post by: Janis on December 08, 2021, 06:49:37 AM

There is no need to reinstall or change something in existing applications. Installation time user is used to read and update application configuration and is not saved anywhere.
Maybe for some applications default account is manually set after installation. That you can change in application options.