Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: josh22022 on November 22, 2021, 03:05:56 AM

Title: Agent's name is garbled in Data Modeling Assistant.
Post by: josh22022 on November 22, 2021, 03:05:56 AM

Hi everyone,

Agents' name is garbled in DMA. How to fix this problem ?
Package Version is 8.1.000.05

screent shot in DMA:
[img]https://drive.google.com/file/d/1Wg7JvkUoMetpIdvZLzHDYALe3JkkmLnh/view?usp=sharing[/img]
I want to display this name in Chinese (zh-tw):
[img]https://drive.google.com/file/d/1RJwLQslkL3GhzIb8jsiNurhNE8eNPGr2/view?usp=sharing[/img]

Thanks,
Josh

Title: Re: Agent's name is garbled in Data Modeling Assistant.
Post by: josh22022 on November 22, 2021, 03:08:54 AM

I do not know how to add the image file.
Here are the screen shots link

screen shot in DMA:
https://drive.google.com/file/d/1Wg7JvkUoMetpIdvZLzHDYALe3JkkmLnh/view?usp=sharing
I want to display this name in Chinese (zh-tw):
https://drive.google.com/file/d/1RJwLQslkL3GhzIb8jsiNurhNE8eNPGr2/view?usp=sharing

Title: Re: Agent's name is garbled in Data Modeling Assistant.
Post by: cavagnaro on November 22, 2021, 03:30:46 AM

As this seems similar to your CCPulse question. Chinese seems not to be a supported language.
Now, DMA is no longer supported neither as well as CCA.
Your best shot it to ask Genesys if they have a Language Pack for Chinese.