Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: josh22022 on November 19, 2021, 09:14:27 AM

Title: Agent's name is garbled in CCPulse.
Post by: josh22022 on November 19, 2021, 09:14:27 AM

Hi everyone,

I have no idea how to display agent's name in Chinese. It is garbled in CCPulse now.

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CCPulse version : 7.1.000.10
Stat Server version : 8.5.112.23
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Thanks all,
Josh

Title: Re: Agent's name is garbled in CCPulse.
Post by: cavagnaro on November 19, 2021, 01:12:12 PM

Hi
Could be an encoding issue.
CCPulse has no longer support from Genesys but should work as long as all components are under same encoding.
CfgServer is UTF8?

Title: Re: Agent's name is garbled in CCPulse.
Post by: josh22022 on November 22, 2021, 01:55:11 AM

Yes, the CfgServer option is "encoding = utf-8 "

Title: Re: Agent's name is garbled in CCPulse.
Post by: catanirex on November 22, 2021, 01:22:06 PM

CfgServer option is "encoding = utf-8 " only means that export using CCW will be in utf-8. It is not saying that data is stored in utf-8

You need to check startuplogs for configserver or check database to see that init_multi_multilang_mssql.sql was run instead of normal init_multi_mssql.sql