Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bfancy on November 13, 2021, 01:37:48 AM

Title: ORS Caching
Post by: bfancy on November 13, 2021, 01:37:48 AM

Hey all wondering if anyone has some experience with caching of the scxml, vmxl, etc files from apache tomcat webapps server?

Trying to lower the numbers of calls ORS needs to make to the web app servers through load balancer.

Appreciate any info anyone may be able to share.

Title: Re: ORS Caching
Post by: msh on November 26, 2021, 10:57:13 AM

Hi

ORS have its own cache for SCXML, the defaults in recent versions covers a lot. You can read more about them here: https://docs.genesys.com/Documentation/OS/latest/Deployment/AppLevel

Its not the ORS but the MCP that accesses vxml and audio. Genesys also have an article about caching here: https://docs.genesys.com/Documentation/GVP/latest/GDG/ACAPP

Title: Re: ORS Caching
Post by: bfancy on December 08, 2021, 06:13:17 PM

Appreciate the feedback and information msh... the GVP information only covers voice, we also need to take into account the echannels as well.
We can see in the logs the ORS making requests to the tomcat servers for the scxml files, etc.  These should be cached, however from our view either the timers are set way to low or th caching is not happening.

We have engaged Genesys team to assist with this... I'll post the outcome of those conversations in the hopes it may help others who may be experiencing the same issue.

Title: Re: ORS Caching
Post by: cavagnaro on December 09, 2021, 01:11:34 AM

Please do...thanks