Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: vinicius.gaspar on June 08, 2021, 08:59:36 PM

Title: WDE | Can I render HTML on chat?
Post by: vinicius.gaspar on June 08, 2021, 08:59:36 PM

Hello! ;D

Is it possible to receive chat messages rendered as HTML on WDE? There are any kind of application options or routing strategy resource which I can use built for that?

Thx!

Title: Re: WDE | Can I render HTML on chat?
Post by: cavagnaro on June 08, 2021, 09:18:40 PM

What do you mean by "rendered", the chat messages to contain HTML and you visualize it formatted?
If so...no...you could build a WDE plugin to handle such.


The chat protocol does support it but not on WDE natively.
Check as an example the Genesys Widget
https://docs.genesys.com/Documentation/GWC/Current/Deployment/GWCRM

Title: Re: WDE | Can I render HTML on chat?
Post by: vinicius.gaspar on June 08, 2021, 10:01:23 PM

Thank you! I'll look into that.