Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: mguzman on April 16, 2021, 05:14:25 PM

Title: restricted access to workbind
Post by: mguzman on April 16, 2021, 05:14:25 PM

Hello everybody
I would like to know how to do so that only a particular agent group can see some workbinds

Title: Re: restricted access to workbind
Post by: cavagnaro on April 17, 2021, 03:33:28 AM

Assign them only to their WDE app options, you will need to create separate ones for each need you require

Title: Re: restricted access to workbind
Post by: mguzman on April 20, 2021, 12:43:21 PM

Could you tell me what is the option that I would have to add in the application?
I looked in the manuals but did not find something that works for me

Title: Re: restricted access to workbind
Post by: cavagnaro on April 20, 2021, 07:56:50 PM

The Workbin options, where you enable which Workbin is availble.
https://docs.genesys.com/Documentation/IW/latest/Dep/WorkbinOptions