Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Ardim on April 14, 2021, 05:54:51 AM

Title: requestPlaceInQueue error
Post by: Ardim on April 14, 2021, 05:54:51 AM

My PSDK app needs to transfer the chat from the operator to the queue.
Here is the code snippet
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue. create(SessionID, route_queue, reasonInfo);
But I get errors
"Unknown client id in request from proxy"
"Client does not own the interaction"
depending ClientType of InteractionProtocol

Title: Re: requestPlaceInQueue error
Post by: Ardim on April 15, 2021, 05:35:04 AM

Has anyone ever had to perform a Transfer via a PSDK ?

Title: Re: requestPlaceInQueue error
Post by: Kubig on April 15, 2021, 05:57:54 AM

You need to be an owner of the interaction to be able to handle that

Title: Re: requestPlaceInQueue error
Post by: Ardim on April 20, 2021, 01:35:19 PM

Yes, I have to be owner of interaction. But how I can do it ? Can InteractionProtocol entity become an owner of interaction ?