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Genesys CTI User Forum => Genesys-related Development => Topic started by: gen_rtfm on November 24, 2020, 11:02:18 AM

Title: Custom ors-service hosted on gms
Post by: gen_rtfm on November 24, 2020, 11:02:18 AM

Hi!

I was wondering if anybody has made a custom ors-service for gms?

Looking at the callback-services they are all executed (mostly) on ors... Figured it might be a nice thing to try to keep custom apis made for genesys available via gms, instead of a separate hosting?

If anybody has a composer skeleton for developing such a service I'd be thrilled if that could be shared [emoji6]

Thanks,

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Title: Re: Custom ors-service hosted on gms
Post by: Kubig on November 24, 2020, 04:03:52 PM

I've developed similiar scenario using Interaction Less routing by ORS

Title: Re: Custom ors-service hosted on gms
Post by: gen_rtfm on November 24, 2020, 04:13:15 PM

[quote author=Kubig link=topic=11912.msg53606#msg53606 date=1606233832]
I've developed similiar scenario using Interaction Less routing by ORS
[/quote]Nice!

Do you have any advice to share?

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Title: Re: Custom ors-service hosted on gms
Post by: gen_rtfm on November 27, 2020, 04:30:23 PM

[quote author=gen_rtfm link=topic=11912.msg53607#msg53607 date=1606234395]
[quote author=Kubig link=topic=11912.msg53606#msg53606 date=1606233832]
I've developed similiar scenario using Interaction Less routing by ORS
[/quote]Nice!

Do you have any advice to share?

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[/quote]Ok, so i managed to figure the "major parts" and have a custom service accessible via gms. Did you manage to pass parameters from the request to the workflow Kubig? I can't seem to figure out how that's done...

Thanks,

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Title: Re: Custom ors-service hosted on gms
Post by: gen_rtfm on November 30, 2020, 04:58:36 PM

Today's update:

I was able to get parameters passed by including them in the scxml project properties, then creating a dfm for my custom service based off the callback-dfm, and then pointing to that in ors config.

A few quirks to iron out and i'm not sure it's a good fit for me, seems like an awful lot of overhead for small apis.

But I'm glad I got it working to some extent ;)

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Title: Re: Custom ors-service hosted on gms
Post by: René on November 30, 2020, 05:10:42 PM

Hi,

Any input parameter starting with underscore character is automatically passed to your workflow. You can get its then by using "_data.<your parameter name incl. underscore character>" expressions.

R.

Title: Re: Custom ors-service hosted on gms
Post by: René on November 30, 2020, 05:13:46 PM

Hi again,

Please check Technical Tutorial #116 on Genesys Care website for interaction-less processing details incl. sample.

R.

Title: Re: Custom ors-service hosted on gms
Post by: gen_rtfm on November 30, 2020, 05:26:15 PM

[quote author=René link=topic=11912.msg53611#msg53611 date=1606756426]
Hi again,

Please check Technical Tutorial #116 on Genesys Care website for interaction-less processing details incl. sample.

R.
[/quote]Thanks for the tip, I'll check it out!

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