Genesys CTI User Forum

Genesys CTI User Forum => Announcements Scratch Board => Topic started by: Campfire on June 19, 2020, 05:41:56 AM

Title: URS is by far well thought out engine by Genesys?
Post by: Campfire on June 19, 2020, 05:41:56 AM

Hello Gentle Folks,

Just a random thought, URS is by far lightweight/efficient and lastly well-equipped engine by Genesys which made me think, this is by far a better application by Genesys.

As said by Cavag, URS is due to be merged with ORS. But until then, What do you think?

PS: I have very limited experience with Genesys and I am not starting a war between Genesys components as every component is better in their own ways :P take it lightly, and feel free to share your thoughts.