Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: vijayp_genesys on February 05, 2020, 09:16:48 PM

Title: Genesys IVR Automate Testing
Post by: vijayp_genesys on February 05, 2020, 09:16:48 PM

I have self service IVR and is there a way i can write scripts to automate my IVR testing

Title: Re: Genesys IVR Automate Testing
Post by: hsujdik on February 06, 2020, 01:02:27 PM

We have used this one in the past: https://cyara.com/solutions/ivr-testing/
A little bit difficult to set up but works fine

Title: Re: Genesys IVR Automate Testing
Post by: vijayp_genesys on February 06, 2020, 03:35:27 PM

I heard about cyara and is good but feel licensing cost is high. As a first step, i want to automate testing on IVR callflow

Title: Re: Genesys IVR Automate Testing
Post by: cavagnaro on February 06, 2020, 04:56:30 PM

Well... That is not a simple task as many possibilities and result evaluations are the most important part exactly.
So, there are not many options actually.


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Title: Re: Genesys IVR Automate Testing
Post by: cavagnaro on February 09, 2020, 07:28:45 PM

There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

Title: Re: Genesys IVR Automate Testing
Post by: hsujdik on February 10, 2020, 10:07:23 AM

[quote author=cavagnaro link=topic=11533.msg52501#msg52501 date=1581276525]
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need
[/quote]
Nice! I'll give it a try too

Title: Re: Genesys IVR Automate Testing
Post by: vijayp_genesys on February 14, 2020, 02:46:24 PM

[quote author=cavagnaro link=topic=11533.msg52501#msg52501 date=1581276525]
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need
[/quote]

Thank You, I will definitely try and post back the result

Title: Re: Genesys IVR Automate Testing
Post by: genesysguru on February 16, 2020, 05:48:44 PM

Re: Workbench 9 - Yes, only take them 3 years to catch up with me!

http://genesysguru.com/blog/blog/2017/06/14/genesys-integration-on-the-wire-iotw/

https://docs.genesys.com/Documentation/ST/latest/WorkbenchUG/WorkbenchDiscoverConsole


Regards