Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Dafne88 on November 28, 2019, 07:11:24 AM

Title: WDE Default Agent Status
Post by: Dafne88 on November 28, 2019, 07:11:24 AM

Hi,

I wanted to know if it is possible to configure a default agent state when logging on the WDE, the default status should be a custom not ready.

Thank you very much  ;D

p.s. this is my first post sorry if I did something wrong  :-[

Title: Re: WDE Default Agent Status
Post by: PeteHoyle on November 28, 2019, 10:27:42 AM

Hi,

Have a look at the options 'login.<MediaName>.auto-not-ready-reason'

For example 'login.voice.auto-not-ready-reason'

https://docs.genesys.com/Documentation/Options/Current/IW/WDE-interaction-workspace#login-voice-auto-not-ready-reason

Title: Re: WDE Default Agent Status
Post by: Dafne88 on November 28, 2019, 11:07:54 AM

Hi,
thank you so much, I try to configure as indicated in the link! ;)