Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Sampa on September 23, 2019, 03:45:36 PM

Title: GVP 8.1 shadow variable confidence ASR
Post by: Sampa on September 23, 2019, 03:45:36 PM

I am using the shadow variable of the input block to see the confidence level but I am not getting the correct value.

from MCP
[code]
<?xml version="1.0" encoding="UTF-8"?>
<result>
<interpretation grammar="session:0x00000342" confidence="0.92">
<instance>abc</instance>
<input mode="speech">a b c</input>
</interpretation>
</result>
[/code]

SHADOW VAR IVR
[code]
"ASR_2$": [{
"confidence": 0,
"inputmode": "voice",
"interpretation": "abc",
"utterance": "a b c"
}],
[/code]


any idea to receive correclty??

[]´S!