Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on September 17, 2019, 03:14:28 PM

Title: Time from first ring until Agent actual answer from TServer logs (TServer 7.5)
Post by: Gef Buneri on September 17, 2019, 03:14:28 PM

Hi guys, hope everything's fine out there.

My goal is to identify and distinguish the moment call starts ringing and the moment the Agent actually answers the call in TServer logs.

I noticed that in TServer logs (here an extract [url=http://web.tiscali.it/modifiche/tserver_log_part_0001.7z]http://web.tiscali.it/modifiche/tserver_log_part_0001.7z[/url] ) there are many instances of the ringing event:

First occurrence:

Line 823919 - @16:02:28.7372 [gctmi] Call [<009c02c0dfb7f25b/b6c,sES,t1M,l1] distributing Event>Ringing

Last occurrence:

Line 848339 - @16:02:37.0804 [gctmi] Call [<009c02c0dfb7f25b/b6c,sES,tES,l1] distributing Event>Ringing

May I assume that the first occurence is the moment the phone starts ringing, and the last one the moment the Agent actually answers the call? there is a more specific event tag I can search for?


Best regards,

Gef.

Title: Re: Time from first ring until Agent actual answer from TServer logs (TServer 7.5)
Post by: cavagnaro on September 17, 2019, 03:40:22 PM

guess your call is jumping over several RP before reaching agent distribution RP, without full debug logs can't say exactly, so with that sort of logs, no way to exactly understand. But yes, Ringing and Event>Established should be it.