Genesys CTI User Forum

Verint User Forum => Verint Technical Discussion => Topic started by: reachelango on September 15, 2019, 07:34:56 AM

Title: Block warm trasnfer call recording
Post by: reachelango on September 15, 2019, 07:34:56 AM

Hi Folks,

Customer requirement to block the warm trasnfer call recording in Verint.
Version V11.1 and PBX is Cisco.
Call transfer Route point is 2070.
Can you please help to me to create a rule to block call recording in Verint.

Below are the log details

Dispatching Event CTI Event --> Size<3> [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Int = 2 ; Str = ITL JTAPI Adapter ; Int = 252 ; Str = JJ_Italy_Cisco ; Str = CallCtlConnEstablishedEv [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Int = 206 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Int = 0 ; Str = CAUSE_NOERROR ; Int = 6 ; Str = REASON_REDIRECT ; Str = 2070 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Str = ethitpr1_phone1 ; Str = 0441932733500 ; Str =  ; Str = 10.140.92.40 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Str = 2070 ; Str = ethitpr1_phone1 ; Int = 44099243 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Int = 44099243 ; Int = 2 ; Int = 10544811 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Str
= 5415 ; Str = Lorena Berini ; Str = Lorena Berini [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Str
= 0441932733500 ; Str =  ; Str = [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Array  [2] [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        [0]: Str
= 5415 ; Str = ethitpr1_phone1 ; Int = 49 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        [1]: Str
= 0441932733500 ; Str =  ; Int = 51 2. [IEMessage |1600|D] 2019-08-08 10:34:02.713+02:00  Dispatching Event CTI Event --> Size<3> [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Int = 2 ; Str = ITL JTAPI Adapter ; Int = 252 ; Str = Datasoruce ; Str = CallCtlConnEstablishedEv [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Int = 206 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Int = 0 ; Str = CAUSE_NOERROR ; Int = 6 ; Str = REASON_REDIRECT ; Str = 2373 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Str = ethitpr1_phone1 ; Str = 00815524391 ; Str =  ; Str = 10.140.92.41 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Str = 2373 ; Str = ethitpr1_phone1 ; Int = 44099320 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00        Int = 44099320 ; Int = 2 ; Int = 10544888 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00