Genesys CTI User Forum

Genesys CTI User Forum => Announcements Scratch Board => Topic started by: GOOGLE IT on August 22, 2019, 09:56:00 PM

Title: Mitel Avaya Merger
Post by: GOOGLE IT on August 22, 2019, 09:56:00 PM

As we know the news is out that Mitel will be acquiring Avaya. How can this be a game-changer for existing environments and with respective to the contact center? 

Title: Re: Mitel Avaya Merger
Post by: cavagnaro on August 22, 2019, 11:08:53 PM

Maybe will be the same when Alcatel acquired Genesys, or Avaya to Nortel...no big change. Mitel is buying market only, doesn't have a product to compete against Avaya or to replace it, so wil get Avaya and brand it as it brand and sell it. That is most likely scenario.