Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: LucasPenen on May 28, 2019, 12:35:02 PM

Title: Open a new tab in WWE
Post by: LucasPenen on May 28, 2019, 12:35:02 PM

Hi community,

Is there any way to open a new tab with an fromatted URL when the agent receive a new interaction?

I've been looking at the docs, specifically Service Client API but I can only open a URL embeded in an IFrame inside WWE. This is not enought because I have  security problems with my URL to put it inside an IFrame (X-Frame-Options header).

I'm using WWE 8.5.

Regards Lucas

Title: Re: Open a new tab in WWE
Post by: cavagnaro on May 28, 2019, 01:55:55 PM

Not by default. You need to create a custom module.

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