Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: jkaewprateep on April 03, 2019, 07:15:56 PM

Title: How to list Interaction using Platform SDK?
Post by: jkaewprateep on April 03, 2019, 07:15:56 PM

Hi, I tried to use the only Platform SDK to list Interaction from a group of agent or device and set disposition to the retrieved interaction.

[b]My Questions are[/b]
1. Without the using of extension module, how do I retrieve a list of Interaction or a list of Interaction Id?
2. If it is possible, do I need to create a superuser for this task?
3. If this program is monitoring call and set the call disposition to the agent's interaction, do the agent automatically logoff?

[b]Note:[/b] I tried to follow the document and example but what I found is the extension module, but for my application purpose is to centralize the workload.
???  ???  ???

Title: Re: How to list Interaction using Platform SDK?
Post by: jkaewprateep on April 03, 2019, 11:00:42 PM

1. Do I need to write a program to monitor call establish event or just use one of these event?
2. Which event should be use?

private void TserverProtocol_Received(object sender, EventArgs e)
        {
            Genesyslab.Platform.Commons.Protocols.MessageEventArgs messageEventArgs = (Genesyslab.Platform.Commons.Protocols.MessageEventArgs)e;
            switch (messageEventArgs.Message.Id)
            {
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished.MessageId:
                    break;
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.CallMonitoring.EventCallPartyAdded.MessageId:
                    break;
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.CallMonitoring.EventCallCreated.MessageId:
                    break;
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventCallInfoChanged.MessageId:
                    break;
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventMonitoringNextCall.MessageId:
                    break;
                default:
                    break;
            }
        }

Title: Re: How to list Interaction using Platform SDK?
Post by: jkaewprateep on April 03, 2019, 11:26:03 PM

What different between using Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall and tserverProtocol.Received += TserverProtocol_Received; Genesyslab.Platform.Voice.Protocols.TServer.Events.EventEstablished?

            var tserverConfig = new Genesyslab.Platform.Commons.Connection.Configuration.PropertyConfiguration();
            tserverConfig.UseAddp = true;
            tserverConfig.AddpServerTimeout = 10;
            tserverConfig.AddpClientTimeout = 10;
            tserverConfig.AddpTrace = "both";

            var tserverEndpoint = new Genesyslab.Platform.Commons.Protocols.Endpoint("T-Server", TServerHost, TServerPort, tserverConfig);
            var tserverProtocol = new Genesyslab.Platform.Voice.Protocols.TServerProtocol(tserverEndpoint);

            tserverProtocol.Open();

            Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall requestQueryCall =
                Genesyslab.Platform.Voice.Protocols.TServer.Requests.Queries.RequestQueryCall.Create();

            Genesyslab.Platform.Commons.Protocols.IMessage respondingEvent = tserverProtocol.Request(requestQueryCall);

            switch (respondingEvent.Id)
            {
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventPartyAdded.MessageId:
                    break;
                case Genesyslab.Platform.Voice.Protocols.TServer.Events.EventPartyChanged.MessageId:
                    break;
                default:
                    break;
            }