Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: DeonH on March 10, 2019, 10:25:29 PM

Title: How to select an open WDE interaction by code?
Post by: DeonH on March 10, 2019, 10:25:29 PM

Hi

We have agents working on the WDE and they can receive more than one interaction at a time.
When a new Interaction Window is opened we have a browser component that is displayed on a new tab as part of the interaction.

The browser component sometimes sends an activate event that indicates that a specific browser component on one of the Interaction Windows needs to be visible.

Is it possible to:
- Get a list of open interactions
- Then make the corresponding interaction the active one via code. (Same as clicking on it in the top menu)

A pointer in the right direction would be appreciated

Thank You

Title: Re: How to select an open WDE interaction by code?
Post by: RobertH on July 02, 2019, 01:03:15 PM

Did you resolved this one?