Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Mogoh on February 14, 2019, 07:52:33 AM

Title: Sending quick replies using Platform SDK
Post by: Mogoh on February 14, 2019, 07:52:33 AM

Hello,

I have a chatbot app built using Platform SDK and was hoping to add buttons to it. I encountered this https://docs.genesys.com/Documentation/GWC/latest/Deployment/GWCRM and checked about Platform SDK sending JSON. According to this https://docs.genesys.com/Documentation/PSDK/8.5.x/Developer/JSONSupport it is possbile. What is unclear to me is can I send these quick replies using BasicChatProtocol and how would I do that.

Title: Re: Sending quick replies using Platform SDK
Post by: cavagnaro on February 14, 2019, 11:07:34 AM

You are using GMS Chat, correct?
And the PSDK app you developed hook how to it?
Basically is just to send a response as described in the Rich samples

Title: Re: Sending quick replies using Platform SDK
Post by: Mogoh on February 27, 2019, 08:52:03 AM

I got a reply from a Genesys contact: " To send rich media we need to use something which is called “structured message” support. On low level it is supported in PSDK but it is not so well documented in chat server protocol documentation". I wonder if this is something that BasicChatProtocol supports.

Title: Re: Sending quick replies using Platform SDK
Post by: cavagnaro on February 27, 2019, 12:02:06 PM

Ask them for a sample code. Or in which documentation is well documented if chat is not

Title: Re: Sending quick replies using Platform SDK
Post by: germanjuarez on July 02, 2019, 06:39:06 PM

Hello,
Mogoh, Could you send a quick reply using Platform SDK?
can you share an example?
thanks.
Germán.