Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: bilge on July 24, 2018, 08:40:01 AM

Title: How to complete interaction automatically from WDE when chat ixn disconnects?
Post by: bilge on July 24, 2018, 08:40:01 AM

Hi All,

We need to complete the chat interaction using SDK automatically when it disconnects, since the call is not ended if agent does not hit the Mark Done button. Agents use WDE 8.5 and we develop our custom codes on Platform SDK 8.5.

I guess, we need to call BundleClose command when the chat interaction is disconnected, however this command can be called when agent hits the Mark Done. Is there any other way to complete the interaction by not hitting this button?

Thank you,
Best Regards. 

Title: Re: How to complete interaction automatically from WDE when chat ixn disconnects?
Post by: PeteHoyle on July 24, 2018, 12:14:54 PM

Hi,

As you say, you can call the BundleClose command from your code, create a listener for when the chat interaction is released, as long as you don't want the Agents to Disposition the call..

You need to get an InteractionBundle object using the BundleId of your Interaction.


          [code] 
            IInteractionsBundle interactionBundle = null;
            if (!string.IsNullOrEmpty(interaction.BundleId))
            {
                interactionBundle = interactionManager.GetBundleById(interaction.BundleId);
            }
[/code]
And then call the BundleClose chain of command:

                [code]
                IDictionary<string, object> parameterRelease = new Dictionary<string, object>();
                parameterRelease.Add("CommandParameter", interactionBundle);
                IChainOfCommand command = commandManager.GetChainOfCommandByName("BundleClose");
                command.Execute(parameterRelease);[/code]

Title: Re: How to complete interaction automatically from WDE when chat ixn disconnects?
Post by: bilge on July 25, 2018, 06:13:47 AM

Hi Pete,

Thank you for your help, your code works fine.

BR