Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: ducth on July 12, 2018, 06:15:31 AM

Title: How to monitor licence usage in Genesys system - Agent, place, ....
Post by: ducth on July 12, 2018, 06:15:31 AM

Hi Guys,

As Subject, How to monitor licence usage in Genesys system?

Thanks,
Duc Tran

Title: Re: How to monitor licence usage in Genesys system - Agent, place, ....
Post by: jarrod on July 26, 2018, 12:12:14 PM

Genesys did offer a product called Licence Reporting Manager (LRM) but that is not end of life.

For basic configured/enabled licence usage some people have extracted data from the config database.
For concurrent agent based licences, it is possible to generate reports out of infomart but your mileage may vary... not many people are happy with this outcome for complicated reasons.

There is a really good product I know of (work for) that does offer this and a bit more [url=https://inprod.io/licence-reporting/]https://inprod.io/licence-reporting/[/url]  ;)


What are your requirements?