Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: Noufal on May 29, 2018, 08:02:45 AM

Title: Call After Evaluation
Post by: Noufal on May 29, 2018, 08:02:45 AM

Dear Expert ,

i am just genesys admin not develpoer but now i need to develop and IVR project call after evaluation for Outbound Call do supervisors .

i have already inbound call after evaluation

any one can help me on this ?>

Title: Re: Call After Evaluation
Post by: cavagnaro on May 29, 2018, 12:01:08 PM

So what do you need?
Remember we have no clue which pbx you have, which IVR you have, nor which is your architecture


Enviado de meu E6633 usando o Tapatalk

Title: Re: Call After Evaluation
Post by: Noufal on May 30, 2018, 08:23:44 AM

IVR developed in composer and implemented on URS , IRD,

Genesys will send calls to Cisco VG through SIP trunk