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Genesys CTI User Forum => Genesys-related Development => Topic started by: rcalleja on April 16, 2018, 09:23:29 PM

Title: Get hostname of agent desktop
Post by: rcalleja on April 16, 2018, 09:23:29 PM

I am developing a multimedia screen recording app using a Visual Studio 2103 C# project. By monitoring events on the Interaction server, I can get the agentid when the agent accepts a call, but how can I determine the host name of the workstation the agent is logged into. 

Title: Re: Get hostname of agent desktop
Post by: cavagnaro on April 17, 2018, 01:23:00 PM

By Genesys, can't, there is no such information.
By C# use the classic methods by Windows API


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