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Genesys CTI User Forum => Genesys-related Development => Topic started by: bharath on April 09, 2018, 11:20:03 AM

Title: AgentStatusesCollection from CurrentGroupState
Post by: bharath on April 09, 2018, 11:20:03 AM

Hi,
Am connecting stat server and trying to get AgentStatusesCollection.

                RequestGetStatistic req = RequestGetStatistic.create();
StatisticObject object = StatisticObject.create();
object.setObjectId(agentgroup);
object.setObjectType(StatisticObjectType.GroupAgents);
object.setTenantName("Resources");
object.setTenantPassword("");
req.setStatisticObject(object);

StatisticMetric statisticMetric = StatisticMetric.create("CurrentGroupState");
req.setStatisticMetric(statisticMetric);
Message response1 = statServerProtocol.request(req);
Response:
In response, am getting AgentStatusesCollection as size of 0.


'EventInfo' (2) attributes:
TM_LENGTH [int] = 0
REQ_ID [int] = 1
VOID_VALUE [object] = ObjectValue: AgentGroup {
  GroupId = Test
  Status = 23
  Time = 1523256757
  Agents = AgentStatusesCollection (size=0) [
  ]
}


USER_REQ_ID [int] = -1
TM_SERVER [int] = 1523260413
LONG_VALUE [int] = 2

Can any one help. Thanks in advance.
Am not using onMessage handler to get the response.
I need this for JAVA API. So, I need this info from doGet Servlet method itself.

Title: Re: AgentStatusesCollection from CurrentGroupState
Post by: cavagnaro on April 09, 2018, 11:23:33 AM

Status for an Agent Group?
That won't work, you should apply it to each agent

Enviado de meu E6633 usando Tapatalk

Title: Re: AgentStatusesCollection from CurrentGroupState
Post by: bharath on April 10, 2018, 01:31:43 PM

Hi,

Thanks for your response.

I tried as you said. It's worked.