Genesys CTI User Forum

Verint User Forum => Verint Technical Discussion => Topic started by: rsankar402 on March 09, 2018, 06:17:52 AM

Title: Change the order in the outbound reply from address
Post by: rsankar402 on March 09, 2018, 06:17:52 AM

Hi

Currently when a agent reply or reply-all to the customer the from-addresses displaying as ascending order in the workspace. Is there any way to customize the displaying order. I need specific email to be in the top of the list.