Genesys CTI User Forum

Verint User Forum => Verint Technical Discussion => Topic started by: rsankar402 on March 09, 2018, 06:15:10 AM

Title: Outbound - Email to address system default option change
Post by: rsankar402 on March 09, 2018, 06:15:10 AM

Hi,

For Outbound, Currently when agent reply or press F6 i am getting the default email is the one that is top of the list.
Can we change it to select our own default or Is there any way to block agent sending the outbound email from the system defined default email address?. As i know we email address can be customized by creating a Business Attribute with the email addresses that a particular agent group will show on the "FROM" field. Once the Business Attribute is configured, the interaction-workspace/email.from-addresses need to be added to the Agent Group options

Title: Re: Outbound - Email to address system default option change
Post by: cavagnaro on March 09, 2018, 11:54:42 AM

Yes you can select which addresses you will be able to send from.
Please, stick with just one post, doesn't help you to create many about the same topic.


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Title: Re: Outbound - Email to address system default option change
Post by: cavagnaro on March 09, 2018, 11:57:25 AM

You could also change it at strategy side if needed
Depends on why and what exactly you are trying to do

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