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Genesys CTI User Forum => Genesys-related Development => Topic started by: gogupandele on January 23, 2018, 05:06:52 PM

Title: IWS BundleClose Command have null reference to EntrepriseInteractionCurrent
Post by: gogupandele on January 23, 2018, 05:06:52 PM

Hello everyone,


Unfortunately I have to debug an issue that occurs in an instance of IWS 8.1.

I have a custom command that is configured to execute before BundleClose / Close like this:

[code]commandManager.InsertCommandToChainOfCommandBefore("BundleClose", "Close", new List<CommandActivator>
                {
                    new CommandActivator
                        {
                            CommandType = typeof(BundleCloseCommand),
                            Name = "BundleCloseCommand"
                        }
                });[/code]

Everything is great, this gets executed but in that custom command I have a piece of code that suddenly (from something like 2-3 weeks ago) started to generate a NullReferenceException. While doing the debugging I realized that the issue is coming from this piece:

[code]
IInteractionsBundle bundle = parameters["CommandParameter"] as IInteractionsBundle;

IInteraction mainInteraction = bundle.MainInteraction;

string id = mainInteraction.EntrepriseInteractionCurrent.Id;
[/code]

The last line is the one that throws the exception and it seems that in my case EnterpriseInteractionCurrent is null and I have no idea why.

Please, is there someone who can point me in any kind of direction or give me a hint?

I don't know if it counts or not, but it seems that the maineInteraction is actually a IInteractionPullPreview (Genesyslab.Desktop.Modules.Outbound.Model.Interactions).

Thank you very much.

Title: Re: IWS BundleClose Command have null reference to EntrepriseInteractionCurrent
Post by: RobertH on January 24, 2018, 08:29:42 AM

For pull preview interaction is enterprise interaction current not always working well.
I'm not sure in what cases is the enterprise structure created or not. I was having issue obviously in early interaction create stages (e.g. view conditions), the enterprise structure was sometimes null, sometimes not null. Maybe it depends from PC performance, I have no clue.

if you want to read just interaction id, do it like this:
interaction.GetAttachedData("InteractionId");

this is rock solid. (Means mostly working eservices and open media interactions) :-)