Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: onizerga on January 12, 2018, 09:15:07 AM

Title: How to change label chat widget
Post by: onizerga on January 12, 2018, 09:15:07 AM

Hi
I have problem about genesys chat, I want to change label name from
"Firstname" to "xxxxx"
"LastName" to "bbbbb"

anybody can help me please?

Title: Re: How to change label chat widget
Post by: PeteHoyle on January 15, 2018, 02:07:42 PM

Have a look at the language-pack.json you can configure the text values of certain object in there:

"webchat": {

"ChatButton": "Chat",
"ChatStarted": "Chat Just Started!",
"ChatEnded": "Chat Ended",
"ChatFailed": "There was a problem starting the chat session. Please Retry.",
"ChatFailedRetry": "Retry",
"ChatFailedClose": "Close",
"AgentNameDefault": "Agent",
"AgentConnected": "<%Agent%> Connected",
"AgentDisconnected": "<%Agent%> Disconnected",
"AgentTyping": "...",
"AgentUnavailable": "Sorry. There are no agents available. Please try later",
"ChatTitle": "Live Chat",
"ChatEnd": "X",
"ChatClose": "X",
"ChatMinimize": "Min",
"ChatFormFirstName": "First Name",
"ChatFormLastName": "Last Name",
"ChatFormNickname": "Nickname",
                        ....
                        ....